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Returns
You can return eligible items within 30 days of receiving an order for a full refund of the merchandise value. An original receipt or order confirmation is required. Monogrammed items, customized products, and final sale items are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.
Ineligible Items
The following items cannot be returned or refunded:
- Personalized, monogrammed, or custom-made cotton textiles.
- Items marked as “Final Sale” or purchased during clearout events.
- Towels, bathrobes, or baby products that have been washed, used, or removed from original hygiene packaging.
- Gift cards and digital vouchers.
Ways to Return
We offer flexible ways to return your products:
- Online Portal Drop-off: Generate a prepaid drop-off label using our self-service portal below.
- In-Store Return: Bring your items along with order receipt to any VOOVA & MOVAS storefront for an immediate exchange or refund.
Return Policy
Refunds are credited to the original payment method after inspection at our warehouse (typically 3–5 business days). Original shipping fees are non-refundable unless the return is due to a product defect or fulfillment error.
Registry Returns
Items purchased from a VOOVA & MOVAS Gift Registry can be returned within 90 days of the event date for store merchandise credit.
International Returns
International returns are accepted within 30 days of delivery. International customers are responsible for return shipping costs, taxes, and duties. Please contact support@vmtowels.com prior to dispatching your return package.
Start Return Process (for Drop-off)
Begin the return process by giving us some details and we will create a shipping label to bring to a local carrier drop-off location. Pack your item(s) in the original manufacturer’s box and use sufficient packing to prevent damage in transit.
Depending on the reason for return, you may be responsible for return shipping costs. Return item(s) must have originally been shipped to the United States (includes US Territories and APO/FPO) only.
